Refund policy

Returns Conditions

• Full priced items can be returned for a exchange or credit note
• Discounted promotional purchases are final sale and cannot be returned unless deemed faulty.

Australian customers have 10 days from the date of purchase to return their online order. 

For your return to be accepted, all items must be:

• Unworn, unaltered and in original condition
• Have all tags still attached, with all accessories and packaging included in the parcel

We are unable to accept returns that show signs of wear or do not meet the above criteria.

Return Shipping

Return shipping and any reverse duties are the responsibility of the customer.

The Social Jogger cannot be held responsible in the event of loss, theft or damage of the return parcel. Please include your name, address, order number and return number in the parcel to prevent delays in the processing or your return.

Exchanges 

We offer exchanges for any unworn and unaltered items exchanged within 10 days of the original purchase date.

If you would prefer to exchange your item, you can request this when making your return. If the size, style or colour is not available at the time of fulfilment, we will process a store credit in accordance with our return policy.

Faulty

If you received an item you believe to be faulty or damaged, please contact us immediately at thesocialjogger@gmail.com with 3 - 4 images along with your order number and we will contact you with next steps.

Credit Notes

Please allow up to 5 business days from the date the return parcel is received for returns to be processed. Once your return is received and inspected, our returns department will notify you of the status of your return. If your return has been accepted, your credit note will be processed.

Shipping fees and any duties and taxes from the original order are non refundable.